Join the Emtel family

The Digital Product Officer will support the growth, optimisation and day-to-day management of blink’s digital products and services, with a focus on customer acquisition, active usage, transaction growth, merchant performance and product adoption through data-driven initiatives, digital campaigns and platform enhancements.
 

Main Duties and Responsibilities:

• Drive initiatives to increase registrations, active users, transactions, retention and product adoption.
• Plan and coordinate digital promotions, cashback, rewards and merchant campaigns.
• Monitor product, customer, transaction, merchant and campaign performance using tools such as Firebase, WebEngage, Google Analytics and internal dashboards.
• Analyse customer behaviour, drop-offs and recurring issues to identify opportunities for product and journey improvements.
• Coordinate merchant onboarding, activation, promotions, QR payment education and point-of-sale communication.
• Drive adoption and sales of recharge, data packs, bill payments, merchant payments and other blink services, including cross-sell and upsell opportunities.
• Gather business and user requirements and prepare user stories, process flows and acceptance criteria.
• Support UAT, product releases, issue tracking and post-launch monitoring.
• Manage blink’s presence across Apple App Store, Google Play Store and other digital platforms, including content, ratings, reviews and customer feedback.
• Coordinate vendors, agencies and technology partners, monitoring deliverables, timelines, service quality, budgets and performance.

Required Qualifications and Experience:

• Degree in Digital Business, Computer Science, Business IT, FinTech, Business Management, Marketing Technology or a related field.
• 3–5 years’ experience in digital product management, digital payments, product analytics, e-commerce or mobile applications.
• Experience with Google Ads, Meta Business Suite, LinkedIn Campaign Manager, GDN, Google Analytics and/or DV360 is an advantage.
• Experience with Firebase, Adjust, WebEngage, CleverTap, MoEngage or similar analytics, attribution and customer-engagement platforms is an advantage.

Required Skills and Aptitudes:

• Strong understanding of digital product management and customer lifecycle principles.
• Strong analytical skills with the ability to interpret customer, transaction, campaign and merchant data.
• Understanding of digital payments, QR payments, mobile application journeys and merchant acceptance.

By submitting your personal data to Emtel MFS Co Ltd, you acknowledge having read and consented to Emtel MFS Co Ltd Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel MFS Co Ltd Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel MFS Co Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Emtel is looking for a dynamic, proactive and results-oriented Business Development Officer – Fintech to support the growth of the blink ecosystem.
 

Main Duties and Responsibilities

• Identify, prospect and acquire potential B2B and B2C merchants across various sectors for onboarding to the Emtel MFS (blink) ecosystem in line with the targets and objectives set by management.
• Develop and maintain a strong pipeline of prospects and effectively manage leads throughout the sales funnel, from initial engagement to onboarding and activation.
• Conduct regular field visits to prospective merchant locations to identify opportunities, understand business needs and present relevant solutions.
• Assess merchant requirements and recommend appropriate blink products and solutions.
• Present and demonstrate the fintech products and services to prospective merchants, clearly communicating the value proposition and benefits.
• Negotiate commercial terms, close deals, and ensure timely onboarding and activation of new merchant accounts.
• Provide end-to-end onboarding support, including account setup, product training, and go-live assistance.
• Build and maintain strong relationships with onboarded merchants through regular post-sales follow-ups and field visits to drive usage, transaction volumes and customer engagement.
• Proactively engage with merchants to reduce churn, identify at-risk accounts and support win-back initiatives.
• Attend to merchant queries and coordinate with relevant internal departments to ensure issues are resolved promptly and effectively.
• Prepare and submit regular reports on merchant visits, acquisition activities, pipeline development, activation rates and merchant performance.
• Maintain accurate records of merchant acquisition, visits, activations, transactions and other relevant sales activities using the designated tools and systems.
• Participate in marketing activations, events, roadshows and other field activities organised by the team.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC) holder.
• At least one (1) year of experience in sales or business development will be an advantage.

Required Skills and Aptitudes

• Strong sales, negotiation and business development skills.
• Excellent communication, coordination and interpersonal skills.
• Customer-centric approach with the ability to build and maintain strong business relationships.
• Ability to work under pressure and meet challenging targets and deadlines.
• Positive, resilient and can-do attitude.

Note: The candidate must possess a valid driving licence and have access to a reliable vehicle, as the position involves regular field visits to prospective and existing merchant locations.
 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for enthusiastic and customer-focused Sales Promoters – Showroom to join our Retail team on an 11-month contract. The successful candidate will play a key role in delivering exceptional customer experience while promoting Emtel's products and services.
 

Main Duties and Responsibilities:
 

• Welcome customers to the showroom and provide professional assistance with their enquiries.
• Promote and sell Emtel's products and services, ensuring customers receive solutions that best meet their needs.
• Contribute to achieving sales targets for:
• Airbox 5G/4G devices
• Mobile devices
• Prepaid connections
• Deliver a high standard of customer service and create a positive experience for every customer.
• Explain product features, benefits, offers, and promotions clearly and accurately.
• Work collaboratively with colleagues to achieve team objectives and maintain a positive team spirit.
• Maintain a professional appearance by adhering to the company's uniform and grooming standards.
• Demonstrate punctuality, regular attendance, and a strong commitment to service excellence.
 

Required Qualifications and Experience:
 

• Minimum Higher School Certificate (HSC) or equivalent qualification.
• Previous experience in retail sales, customer service, or the telecommunications industry will be an advantage.
• Experience in a customer-facing environment is desirable.
 

Required Skills and Aptitudes:
 

• Excellent communication and interpersonal skills in both English and French.
• Strong customer service and sales skills.
• Target-driven with the ability to build rapport and influence customers.
• Positive attitude with excellent teamwork and collaboration skills.
• Basic computer literacy.
• Professional appearance and customer-focused mindset.
 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for Customer Service Assistant(s) who will be the first point of contact for customers visiting our showrooms. The Customer Service Assistant(s) will be responsible for creating a welcoming and professional first impression, providing accurate information on products and services, and supporting sales activities in line with company objectives.

The role requires a customer-focused mindset, strong communication skills, and the ability to perform effectively in a fast-paced, target-driven environment.
 

Main Duties and Responsibilities

• Act as the first point of contact for customers entering the showroom, ensuring a warm and professional welcome.
• Understand customer needs and provide clear, accurate, and up-to-date information on products and services.
• Demonstrate strong product and service knowledge to assist customers and support sales effectively.
• Deliver a high standard of customer service to ensure a positive customer experience and satisfaction.
• Support sales activities and contribute to achieving sales targets.
• Handle customer queries, concerns and complaints in a professional and solution-oriented manner.
• Monitor availability, accuracy and presentation of brochures, price lists, and other customer-facing materials.
• Ensure showroom standards, service visibility and brand presentation are maintained at all times.
• Adhere strictly to company policies, procedures and work instructions relating to stock control, sales and after-sales services, cash handling and cash office duties.
• Support both planned and unplanned sales promotions and showroom activities.
• Actively demonstrate awareness of and alignment with the company’s mission, values and objectives.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC) or equivalent.
• Candidates with School Certificate and relevant experience in customer service or sales may be considered.
• At least two (2) years of experience in a customer-facing role, preferably in retail, showroom or sales environments.

Required Skills and Aptitudes

• Excellent verbal communication skills in French and English.
• Confident, presentable and customer-focused.
• Sales-minded, motivated and target-oriented.
• Ability to handle challenging customer situations calmly and professionally.
• Team player with a proactive and supportive approach.
• Ability to work under pressure in a fast-paced and dynamic environment.
• Strong attention to detail and commitment to service excellence.
• Positive, energetic and “can-do” attitude.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

Emtel is looking for Airport Sales Promoters, on a fixed-term contract, to join our team at the Emtel airport counter.As the first point of contact for many visitors in Mauritius, the Airport Sales Promoter will play a key role in creating a positive customer experience while promoting and selling Emtel’s mobile, connectivity and related products and services.
 

Main Duties and Responsibilities

• Represent the Emtel brand positively and professionally.
• Welcome and assist customers at the Emtel counter in a friendly, professional and efficient manner.
• Proactively engage with tourists, business travellers, expatriates and local customers.
• Understand and identify customers’ needs and recommend appropriate Emtel products and solutions, including mobile plans, SIM/eSIM solutions, data packages, Airbox and other services.
• Clearly explain product features, tariffs, packages, promotions, terms and conditions to customers, including international customers who may be unfamiliar with local connectivity options.
• Handle customer enquiries, concerns and complaints promptly.
• Achieve sales targets and key performance indicators as per objectives set by management.
• Ensure the airport counter is clean, organised, well-stocked and professionally presented.
• Ensure all promotional materials, displays and point-of-sale information are current and properly positioned.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC).
• Candidates holding a good School Certificate qualification and relevant work experience will also be considered.

Required Skills and Aptitudes

• Knowledge of Microsoft Office tools.
• Excellent communication skills in both English and French, or the ability to speak a third language would be an advantage.
• Team-oriented with the ability to work effectively with colleagues.
• Ability to work in a fast-moving, customer-facing environment and deliver results within agreed deadlines.
• Flexibility to work shifts, including weekends and public holidays, in line with airport operational requirements.
• Willingness to work extended hours when required due to operational needs or unforeseen circumstances.

Note: Candidates residing in the southern region (near to SSR Airport) will be preferred.
 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are seeking a Direct Sales Executive to promote and sell our Home Internet services across Mauritius. The role involves door-to-door prospecting and cold calling in residential areas, including houses, private compounds, and apartments.
 

Main Duties and Responsibilities

• Promote and sell Home Internet services within assigned regions to achieve monthly sales targets.
• Identify and develop new residential prospects through cold calling and direct field interventions.
• Meet a minimum of eight (8) customers per day, including at least six (6) new prospects.
• Ensure proper customer profiling and clearly explain service features, recommendations, and procedures.
• Ensure customers understand the service, specificities, and all the procedures relating to Direct Debit, Security Deposit, Billing, emails, payments, and customer support.
• Ensure accurate completion, collection, and submission of all legal and sales documentation.
• Submit completed sales orders to Sales Administration as per the set deadline.
• Master all sales and after-sales processes related to Home Internet services.
• Manage complaints professionally, in line with the company processes and within set timelines.
• Coordinate with Customer Service and Credit Control teams to ensure timely issue resolution and payment settlements.
• Provide market intelligence and business insights (BI) to support process improvements and offer enhancements.
• Participate in roadshows, commercial events, and other marketing activities as required.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC).
• Candidates with a School Certificate (SC) with at least three (3) years of sales experience may also be considered.
• Valid driving licence and a motor vehicle are mandatory.

Required Skills and Aptitudes

• Good communication skills in both French and English.
• Proficiency in using CRM software and other sales productivity tools.
• Willingness to travel within the assigned region as required.
• Effective time management and planning skills.
• Analytical and problem-solving mind.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice, which is subject to Emtel’s Privacy Policy.

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting a candidate.

Emtel is looking for a dynamic, customer-focused and sales-driven Airport Sales Representative to join our team at the Emtel airport counter.As the first point of contact for many visitors in Mauritius, the Airport Sales Representative will play a key role in creating a positive customer experience while promoting and selling Emtel’s mobile, connectivity and related products and services.
 

Main Duties and Responsibilities

• Represent the Emtel brand positively and professionally.
• Welcome and assist customers at the Emtel counter in a friendly, professional and efficient manner.
• Proactively engage with tourists, business travellers, expatriates and local customers.
• Understand and identify customers’ needs and recommend appropriate Emtel products and solutions, including mobile plans, SIM/eSIM solutions, data packages, Airbox and other services.
• Clearly explain product features, tariffs, packages, promotions, terms and conditions to customers, including international customers who may be unfamiliar with local connectivity options.
• Upsell and cross-sell relevant products and services to maximise sales opportunities.
• Handle customer enquiries, concerns and complaints promptly.
• Ensure a smooth and positive customer journey from enquiry through to purchase and activation.
• Achieve sales targets and key performance indicators as per objectives set by management.
• Maintain accurate records of sales, activations, stock and other counter activities.
• Manage cash and card transactions in accordance with company procedures.
• Ensure the airport counter is clean, organised, well-stocked and professionally presented.
• Monitor stock levels and coordinate replenishment when required.
• Ensure all promotional materials, displays and point-of-sale information are current and properly positioned.

Required Qualifications and Experience

• Higher School Certificate (HSC) or equivalent.
• School Certificate with at least one (1) year of work experience in a related field can be considered.

Required Skills and Aptitudes

• Knowledge of Microsoft Office tools.
• Excellent communication skills in both English and French. The ability to speak a third language would be an advantage.
• Team-oriented with the ability to work effectively with colleagues.
• Ability to work in a fast-moving, customer-facing environment and deliver results within agreed deadlines.
• Flexibility to work shifts, including weekends and public holidays, in line with airport operational requirements.
• Willingness to work extended hours when required due to operational needs or unforeseen circumstances.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for motivated and customer-focused Digital Payment Representatives to join our Fintech team.In this role, you will be responsible for promoting, selling, and supporting Emtel's digital payment solutions, driving customer adoption, and delivering an exceptional customer experience.
 

Main Duties and Responsibilities

• Promote and sell Emtel’s digital payment products (blink) and services to individuals and merchants.
• Identify new business opportunities and actively acquire new customers through field visits, prospecting, and referrals.
• Educate customers on the features, benefits, and secure use of Emtel's digital payment solutions.
• Assist customers with account registration, onboarding, and activation of digital payment services.
• Build and maintain strong relationships with customers and merchants to encourage continued usage and long-term engagement.
• Conduct product demonstrations and guide digital payment transactions and value-added services.
• Address customer enquiries and resolve issues promptly or escalate them to the relevant teams when required.
• Participate in promotional campaigns, roadshows, community events, and other marketing initiatives.

Required Qualifications and Experience

• Higher School Certificate (HSC) or equivalent.
• Previous experience in sales, customer service, banking, telecommunications, fintech, or retail will be an advantage.
• Experience in promoting digital financial services or payment solutions is desirable.

Required Skills and Aptitudes

• Excellent communication and interpersonal skills in English and French.
• Customer-centric mindset with the ability to build trust and credibility.
• Good understanding of digital payment solutions and mobile financial services.
• Comfortable using mobile applications, CRM systems, and digital tools.
• Ability to work independently and achieve targets in a fast-paced environment.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.