Join the Emtel family

Emtel is looking for a dynamic, customer-focused and sales-driven Airport Sales Representative to join our team at the Emtel airport counter.

As the first point of contact for many visitors in Mauritius, the Airport Sales Representative will play a key role in creating a positive customer experience while promoting and selling Emtel’s mobile, connectivity and related products and services.
 

Main Duties and Responsibilities

• Represent the Emtel brand positively and professionally.

• Welcome and assist customers at the Emtel counter in a friendly, professional and efficient manner.

• Proactively engage with tourists, business travellers, expatriates and local customers.

• Understand and identify customers’ needs and recommend appropriate Emtel products and solutions, including mobile plans, SIM/eSIM solutions, data packages, Airbox and other services.

• Clearly explain product features, tariffs, packages, promotions, terms and conditions to customers or international customers who may be unfamiliar with local connectivity options.

• Upsell and cross-sell relevant products and services to maximise sales opportunities.

• Handle customer enquiries, concerns and complaints promptly.

• Ensure a smooth and positive customer journey from enquiry through to purchase and activation.

• Achieve sales targets and key performance indicators as per objectives set by management.

• Maintain accurate records of sales, activations, stock and other counter activities.

• Manage cash and card transactions in accordance with company procedures.

• Ensure the airport counter is clean, organised, well-stocked and professionally presented.

• Monitor stock levels and coordinate replenishment when required.

• Ensure all promotional materials, displays and point-of-sale information are current and properly positioned.
 

Required Qualifications and Experience

• Higher School Certificate (HSC) or equivalent.

• School Certificate with at least one (1) year of work experience in a related field can be considered.
 

Required Skills and Aptitudes

• Knowledge of Microsoft Office Tools.

• Excellent communication skills in both English and French. The ability to speak a third language would be an advantage.

• Team-oriented with the ability to work effectively with colleagues.

• Ability to work in a fast-moving, customer-facing environment and deliver results within agreed deadlines.

• Flexibility to work shifts, including weekends and public holidays, in line with airport operational requirements.

• Willingness to work extended hours when required due to operational needs or unforeseen circumstances.
 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice, which is subject to Emtel’s Privacy Policy.

Recruitment Privacy Notice: https://www.emtel.com/recruitment-privacy-notice

Privacy Policy: https://www.emtel.com/privacy-policy

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for motivated and customer-focused Digital Payment Representatives to join our Fintech team.

In this role, you will be responsible for promoting, selling, and supporting Emtel’s digital payment solutions, driving customer adoption, and delivering an exceptional customer experience.
 

Main Duties and Responsibilities

• Promote and sell Emtel’s digital payment products (blink) and services to individuals and merchants.

• Identify new business opportunities and actively acquire new customers through field visits, prospecting, and referrals.

• Educate customers on the features, benefits, and secure use of Emtel’s digital payment solutions.

• Assist customers with account registration, onboarding, and activation of digital payment services.

• Build and maintain strong relationships with customers and merchants to encourage continued usage and long-term engagement.

• Conduct product demonstrations and guide digital payment transactions and value-added services.

• Address customer enquiries and resolve issues promptly or escalate them to the relevant teams when required.

• Participate in promotional campaigns, roadshows, community events, and other marketing initiatives.
   

Required Qualifications and Experience

• Higher School Certificate (HSC) or equivalent.

• Previous experience in sales, customer service, banking, telecommunications, fintech, or retail will be an advantage.

• Experience in promoting digital financial services or payment solutions is desirable.
   

Required Skills and Aptitudes

• Excellent communication and interpersonal skills in English and French.

• Customer-centric mindset with the ability to build trust and credibility.

• Good understanding of digital payment solutions and mobile financial services.

• Comfortable using mobile applications, CRM systems, and digital tools.

• Ability to work independently and achieve targets in a fast-paced environment.
   

Note

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice, which is subject to Emtel’s Privacy Policy.

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

Emtel is looking for dynamic and results-driven Direct Sales Executives to join our Sales Team and play a key role in growing our Home Internet business.
 

Main Duties and Responsibilities

• Drive sales of Home Internet services within the assigned regions and achieve monthly sales targets.

• Identify and develop new residential customers through field prospecting, cold calling, referrals and other direct sales activities.

• Meet with prospective and existing customers with a strong focus on generating new business.

• Understand customer needs and recommend the most suitable Home Internet solution.

• Clearly explain our services, pricing, procedures, payment requirements, Direct Debit, security deposits, billing and customer support.

• Build strong customer relationships and provide a professional experience throughout the sales and after-sales journey.

• Complete and submit customer applications, contracts and other required documentation accurately and within the required timeline.

• Follow established sales, compliance and after-sales procedures.

• Handle customer concerns professionally and coordinate with Customer Service and Credit Control teams to resolve issues efficiently.

• Keep accurate customer and sales information in the CRM and use available sales tools effectively.

• Share customer feedback, competitor information and market insights to help improve our products, offers and sales processes.

• Represent Emtel at roadshows, commercial events and other promotional activities when required.
 

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC).

• Candidates with School Certificate (SC) and at least three (3) years of sales experience may also be considered.
 

Required Skills and Aptitudes

• Good communication skills (both French and English).

• Proficiency in using CRM software and other sales productivity tools.

• Willingness to travel within the assigned region as required.

• Effective time management and planning skills.

• Analytical and problem-solving mind.
 

Perks & Rewards

• Medical Insurance cover.

• Pension Insurance cover.

• Discount on handsets.

• CJ Group discounts on selected products/services.

• Mobile refunds.

• Fuel card.

• Free and unlimited airtime.

• Attractive performance-based commission.
 

Please note: A valid driving license and own motor vehicle are mandatory for this position.
 

How to apply:

Please send your updated CV to careers@emtel.com

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice, which is subject to Emtel’s Privacy Policy.

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

The Communication, Digitization and Automation Assistant will support the Company and the team to increase the adoption and effective use of digital channels throughout the end-to-end customer journey.

Main Duties and Responsibilities:

• Identify opportunities to increase digital adoption across the end-to-end customer journey and propose solutions that make digital interactions simpler, faster and more convenient.

• Review existing digital platforms and customer journeys to identify usability issues, pain points, gaps and barriers to digital solutions, while supporting the implementation of corrective actions.

• Propose improvements and enhancements to digital self-service solutions enabling customers to independently resolve queries and complete transactions with minimal effort.

• Create and maintain clear, relevant and customer-friendly digital content to simplify processes and improve the overall customer experience.

• Identify manual and repetitive processes for both customers and internal teams and propose opportunities for digitization and automation.

• Work closely with blink, IT, Customer Experience, Marketing and other relevant teams to drive digitalization and automation initiatives.

• Contribute to the testing and validation of new products, services, digital journeys, and customer-facing solutions to ensure seamless customer experience.

• Monitor customer-related cases and initiatives with relevant stakeholders, follow up on actions, and provide regular updates on progress and resolution.

• Analyse Voice of Customer (VoC) feedback and identify trends, recurring issues, and opportunities to improve products, services, processes, and customer journeys.

• Conduct regular sanity checks of customer-facing digital platforms and channels, including www.emtel.com, Facebook, and other relevant platforms, to ensure content, functionality, and customer information are accurate and up to date.

• Review and validate customer communications, including SMS and digital messaging, to ensure they are clear, accurate, consistent, and aligned with the intended customer journey.

• Prepare reports, insights, and recommendations to support continuous improvement in digital adoption, automation, and customer experience.

Required Qualifications and Experience:

• Bachelor's degree in Digital Business, Marketing, Communications, Business Management, or a related field.

• Previous experience in digital journey management, customer experience, digital transformation, process improvement, or automation, preferably within the Telecommunications or Fintech industry.

• Experience working with digital platforms, customer journeys, and self-service solutions will be an advantage.

Required Skills and Aptitudes:

• Good understanding of digital channels, digital tools, self-service solutions, and automation concepts.

• Strong analytical and problem-solving skills, with the ability to identify opportunities for process and customer experience improvements.

• Ability to work effectively with cross-functional teams and build strong relationships with internal stakeholders.

• Ability to influence and collaborate with Functional and Department Heads and drive initiatives to completion.

• Strong organizational and follow-up skills, with the ability to manage multiple initiatives and stakeholders.

• Excellent written and verbal communication skills in English and French.

• Strong attention to detail, particularly when reviewing customer-facing content and digital communications.

• Customer-centric mindset with a continuous improvement approach.

• Ability to work independently while also contributing effectively as part of a team.

• Proficiency in Microsoft Office and familiarity with digital collaboration, analytics, or process management tools will be an advantage.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel's Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel's Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for enthusiastic and customer-focused Sales Promoters – Showroom to join our Retail team on an 11-month contract.

The successful candidate will play a key role in delivering an exceptional customer experience while promoting Emtel’s products and services.
 

Main Duties and Responsibilities

• Welcome customers to the showroom and provide professional assistance with their enquiries.

• Promote and sell Emtel’s products and services, ensuring customers receive solutions that best meet their needs.

• Contribute to achieving sales targets for:

  • Airbox 5G/4G devices

  • Mobile devices

  • Prepaid connections

• Deliver a high standard of customer service and create a positive experience for every customer.

• Explain product features, benefits, offers, and promotions clearly and accurately.

• Work collaboratively with colleagues to achieve team objectives and maintain a positive team spirit.

• Maintain a professional appearance by adhering to the company’s uniform and grooming standards.

• Demonstrate punctuality, regular attendance, and a strong commitment to service excellence.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC) or equivalent qualification.

• Previous experience in retail sales, customer service, or the telecommunications industry will be an advantage.

• Experience in a customer-facing environment is desirable.
   

Required Skills and Aptitudes

• Excellent communication and interpersonal skills in both English and French.

• Strong customer service and sales skills.

• Target-driven, with the ability to build rapport and influence customers.

• Positive attitude with excellent teamwork and collaboration skills.

• Basic computer literacy.

• Professional appearance and customer-focused mindset.
   

Note

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice, which is subject to Emtel’s Privacy Policy.

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for Customer Service Assistant(s) who will be the first point of contact for customers visiting our showrooms.

The Customer Service Assistant(s) will be responsible for creating a welcoming and professional first impression, providing accurate information on products and services, and supporting sales activities in line with company objectives.

The role requires a customer-focused mindset, strong communication skills, and the ability to perform effectively in a fast-paced, target-driven environment.

Main Duties and Responsibilities

• Act as the first point of contact for customers entering the showroom, ensuring a warm and professional welcome.

• Understand customer needs and provide clear, accurate, and up-to-date information on products and services.

• Demonstrate strong product and service knowledge to assist customers and support sales effectively.

• Deliver a high standard of customer service to ensure a positive customer experience and satisfaction.

• Support sales activities and contribute to achieving sales targets.

• Handle customer queries, concerns and complaints in a professional and solution-oriented manner.

• Monitor availability, accuracy and presentation of brochures, price lists, and other customer-facing materials.

• Ensure showroom standards, service visibility and brand presentation are maintained at all times.

• Adhere strictly to company policies, procedures and work instructions relating to stock control, sales and after-sales services, cash handling and cash office duties.

• Support both planned and unplanned sales promotions and showroom activities.

• Actively demonstrate awareness of and alignment with the company’s mission, values and objectives.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC) or equivalent.

• Candidates with School Certificate and relevant experience in customer service or sales may be considered.

• At least two (2) years of experience in a customer-facing role, preferably in retail, showroom or sales environments.
 

Required Skills and Aptitudes

• Excellent verbal communication skills in French and English.

• Confident, presentable and customer-focused.

• Sales-minded, motivated and target-oriented.

• Ability to handle challenging customer situations calmly and professionally.

• Team player with a proactive and supportive approach.

• Ability to work under pressure in a fast-paced and dynamic environment.

• Strong attention to detail and commitment to service excellence.

• Positive, energetic and “can-do” attitude.
 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice, which is subject to Emtel’s Privacy Policy.

Recruitment Privacy Notice: https://www.emtel.com/recruitment-privacy-notice

Privacy Policy: https://www.emtel.com/privacy-policy

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

Emtel is looking for Airport Sales Promoters, on a fixed-term contract, to join our team at the Emtel airport counter.

As the first point of contact for many visitors in Mauritius, the Airport Sales Promoter will play a key role in creating a positive customer experience while promoting and selling Emtel’s mobile, connectivity, and related products and services.
 

Main Duties and Responsibilities

• Represent the Emtel brand positively and professionally.

• Welcome and assist customers at the Emtel counter in a friendly, professional, and efficient manner.

• Proactively engage with tourists, business travellers, expatriates, and local customers.

• Understand and identify customers’ needs and recommend appropriate Emtel products and solutions, including mobile plans, SIM/eSIM solutions, data packages, Airbox, and other services.

• Clearly explain product features, tariffs, packages, promotions, terms, and conditions to customers, including international customers who may be unfamiliar with local connectivity options.

• Handle customer enquiries, concerns, and complaints promptly.

• Achieve sales targets and key performance indicators as per objectives set by management.

• Ensure the airport counter is clean, organised, well-stocked, and professionally presented.

• Ensure all promotional materials, displays, and point-of-sale information are current and properly positioned.
   

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC).

• Candidates holding a good School Certificate qualification and relevant work experience will also be considered.
   

Required Skills and Aptitudes

• Knowledge of Microsoft Office tools.

• Excellent communication skills in both English and French. The ability to speak a third language would be an advantage.

• Team-oriented, with the ability to work effectively with colleagues.

• Ability to work in a fast-moving, customer-facing environment and deliver results within agreed deadlines.

• Flexibility to work shifts, including weekends and public holidays, in line with airport operational requirements.

• Willingness to work extended hours when required due to operational needs or unforeseen circumstances.

Note

Candidates residing in the southern region, near SSR Airport, will be preferred.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice, which is subject to Emtel’s Privacy Policy.

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

Emtel is looking for a Fintech Support Assistant, on a contractual basis, to provide operational and back-office support to the Fintech team.
 

Main Duties and Responsibilities

• Track and coordinate merchant onboarding activities with the relevant stakeholders.

• Support bank linking and till creation for merchants requiring Mobile Phones, E-commerce, UPI, Soundbox, and Dynamic Devices.

• Carry out branding and provisioning of new Dynamic Devices.

• Create and monitor Dynamic Device linking through the Wisecloud portal.

• Process the invoicing of mobile phones through CRM.

• Print new QR codes and process QR reprints based on requests received through Clappia.

• Troubleshoot and coordinate the resolution of issues relating to mobile phones, Dynamic Devices, and Soundbox devices.

• Test and verify devices before handing them over to BDOs for delivery to merchants.

• Maintain accurate records of Fintech equipment and promotional goodies, including Mobile Phones, Dynamic Devices, Keypads, and Soundbox devices.

• Monitor Fintech stock levels, manage inventory, and initiate re-ordering when required.

• Coordinate and work closely with BDOs to support the delivery of new Dynamic Devices, customer visits, and resolution of operational or device-related complaints.

• Provide backup support to the back-office team and assist with day-to-day operational activities.

• Ensure compliance with and adherence to the organisation’s information security policies and other processes in place.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC) or equivalent.

• At least 6 months’ experience in a back-office or operations environment.

• Previous experience in Fintech, payments, telecommunications, or a related environment would be an advantage.

Required Skills and Aptitudes

• Good communication, coordination, and organisational skills.

• Positive, can-do attitude with a willingness to learn and good time management skills.

• Ability to work collaboratively as part of a team.

• Comfortable working in a fast-paced and constantly changing environment.

How to Apply

Please send your updated CV to careers@emtel.com.
 

Note

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice, which is subject to Emtel’s Privacy Policy.

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.