Join the Emtel family

At Emtel, we connect businesses to the future of telecom and ICT. We are looking for dynamic and ambitious Key Account Specialists (Account Managers) who are passionate about building relationships, driving growth, and shaping the digital journey of leading enterprises in Mauritius

Main Duties and Responsibilities:

• Manage and grow a portfolio of enterprise clients.
• Build strong, trust-based relationships, ensuring customer satisfaction and retention.
• Identify new opportunities, upsell and cross-sell solutions.
• Stay ahead of market trends and competitor moves.
• Work hand-in-hand with technical experts to deliver seamless solutions.

Required Qualifications and Experience:

• A graduate degree (or equivalent experience).
• 3–5 years’ experience in B2B sales or account management (telecom/tech preferred).
• Proven track record in hitting targets and winning clients.
• Strong communication, negotiation, and presentation skills.
• A customer-first mindset with resilience and drive to succeed.

Required Skills and Aptitudes:

• Well-developed interpersonal and negotiation skills.
• Strong numeracy and presentation skills.
• Prioritizing client needs and building strong, trust-based relationships.
• Ownership of assigned targets and commitments, ensuring timely follow-through.
• Collaborating effectively with internal and external stakeholders to achieve results.
• Organizing and prioritizing tasks to maximize productivity and client engagement.
• Demonstrating initiative in identifying opportunities and solving problems.
• Calm and methodical, with ability to effectively function in a high-pressure environment.
• Ensuring precision in account management, reporting, and customer interactions.

Candidate must possess a valid driving license for a private car.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are seeking a Direct Sales Executive to promote and sell our Home Internet services across Mauritius. The role involves door-to-door prospecting and cold calling in residential areas, including houses, private compounds, and apartments.

Main Duties and Responsibilities:

• Promote and sell Home Internet services within assigned regions to achieve monthly sales targets
• Identify and develop new residential prospects through cold calling and direct field interventions.
• Meet a minimum of eight (8) customers per day, including at least six (6) new prospects.
• Ensure proper customer profiling and clearly explain service features, recommendations, and procedures.
• Ensure customers understand the service, specificities and all the procedures relating to Direct Debit, Security Deposit, Billing, emails, payments and customer support.
• Ensure accurate completion, collection and submission of all legal and sales documentation.
• Submit completed sales orders to Sales Administration as per the set deadline.
• Master all sales and after-sales processes related to Home Internet services.
• Manage complaints professionally, in line with the company processes and within set timelines.
• Coordinate with Customer Service and Credit Control teams to ensure timely issue resolution and payment settlements.
• Provide market intelligence and business insights (BI) to support process improvements and offer enhancements.
• Participate in roadshows, commercial events, and other marketing activities as required.

Required Qualifications and Experience:

• Minimum Higher School Certificate (HSC)
• Candidates with a School Certificate (SC) with at least three (3) years sales experience may also be considered.
• Valid driving licence and a motor vehicle are mandatory.

Required Skills and Aptitudes:

• Good communication skills (both French and English).
• Proficiency in using CRM software and other sales productivity tools.
• Willingness to travel within the assigned region as required.
• Effective time management and planning skills.
• Analytical and problem solving mind

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Officer – Emtel Business Operations

The Officer – Emtel Business Operations provides operational and administrative support to ensure the smooth functioning of the Emtel Business segment. Reporting to the Operations Manager, the role is responsible for maintaining operational efficiency, ensuring data accuracy, coordinating cross-functional activities, and supporting process improvement

Main Duties and Responsibilities:

• Maintain an accurate and up-to-date KYC database for all Emtel Business customers.
• Develop, implement and monitor operational processes to ensure efficiency and consistency across the enterprise segment.
• Act as a key point of contact for escalated operational issues, ensuring timely resolutions and coordination with the relevant department.
• Assign ESM tickets to the Technical Team for service installations logged by Account Managers and monitor progress.
• Liaise with the Account Director and Account Manager post-installation to confirm billing dates and trigger billing promptly.
• Archive all Customer Application Forms on SharePoint, ensuring completeness and accuracy.
• Maintain and update daily reports, including Orders (New, Upgrades, Downgrades, POCs), Billing, Churn, and Debit/Credit adjustments.
• Manage subsidy-related tasks for enterprise customers in the Mobile segment, ensuring proper documentation and adherence to established guidelines, including preparation of mobile agreements.
• Support in the allocation of accounts, targets, and the management of performance metrics, highlighting achievements and deviations.
• Provide data-driven insights to senior management for decision-making

Required Qualifications and Experience:

• A minimum bachelor’s degree.
• 3–5 years of experience in a similar role, preferably within the telecommunications sector.
• Experience working with CRM systems and operational data management tools.

Required Skills and Aptitudes:

• Strong organizational and time-management abilities.
• Excellent analytical and problem-solving skills.
• High level of attention to detail and accuracy.
• Strong numeracy and reporting capabilities.
• Excellent interpersonal and communication skills.
• Proactive mindset with a collaborative and solution-oriented approach.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate

We are seeking a proactive, creative, and detail-oriented Brand, Communication, and Digital Marketing Officer to support the planning, coordination, and delivery of marketing initiatives across both business (B2B) and consumer (B2C) portfolios.

Main Duties and Responsibilities:

• Assist in the development and execution of marketing campaigns aligned with business objectives
• Maintain marketing calendars, activity trackers, and timelines for B2B and B2C segments
• Coordinate with internal and external stakeholders on briefs, content development, and deadlines
• Draft and adapt marketing copy for digital platforms, presentations, internal communications, and activations
• Design basic marketing materials using CANVA, including social posts, banners, internal slides, and posters
• Support the internal purchasing/supplier processes, including preparation and submission of purchase orders
• Coordinate and support content displayed on internal digital screen circuits (e.g., office/lobby screens)
• Assist with planning, logistics, and branding for events, launches, and business promotions
• Coordinate with agencies, suppliers, venues, and support teams for execution
• Assist in compiling marketing performance reports, campaign summaries, and presentations for senior management

Required Qualifications and Experience:

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 1–3 years of experience in marketing, communications, or campaign coordination
• Proficiency in CANVA and ability to design basic marketing visuals
• Familiarity with digital marketing platforms and basic media tracking/reporting

Required Skills and Aptitudes:

• Strong written and verbal communication skills
• Confident interacting with and reporting to Senior Officers and Executive Leadership
• Creative thinker with a sharp eye for detail and design consistency
• Hands-on, adaptable, and eager to support multiple marketing functions

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate

The Business Development Officer – Fintech for driving merchant acquisition, activation and revenue growth within the Emtel MFS (blink) ecosystem. This is a field-based, target-driven role requiring strong commercial acumen, resilience, and relationship-management skills.

Main Duties and Responsibilities:

• Identify, prospect and onboard new B2B and B2C merchants across various sectors in line with set targets.
• Develop and manage a strong sales pipeline, tracking leads effectively through the full sales cycle.
• Present, promote and demonstrate fintech solutions, clearly articulating value propositions tailored to merchant needs.
• Negotiate commercial terms, close agreements, and ensure timely activation of merchant accounts.
• Provide end-to-end onboarding support, including account setup, QR deployment, product demonstrations, and go-live assistance.
• Train merchants and their staff to ensure seamless adoption and operational readiness.
• Monitor activation rates, transaction volumes, and merchant performance against assigned targets and budgets.
• Identify win-back opportunities and proactively re-engage inactive merchants.
• Work closely with the Marketing, Product, and Customer Support teams to enhance merchant experience and retention.
• Provide structured market feedback on competitor activities, emerging trends, and merchant pain points to support product enhancement.
• Participate in promotional events, field activations, and campaigns organized by the team.

Required Qualifications and Experience:

• Minimum HSC Holder or equivalent
• Bachelor’s degree in Business, Marketing, Sales, or a related field would be an advantage.
• Minimum two (2) years of experience in sales, business development, or merchant acquisition, preferably in the fintech, payments, or telecom field.

Required Skills and Aptitudes:

• Strong interpersonal and relationship-building skills.
• Excellent communication, presentation, and negotiation abilities.
• Commercially driven with a strong field-sales mindset.
• Tech-savvy with a solid understanding of digital payment ecosystems.
• Highly organized, resilient, and target-oriented.
• Proactive, self-motivated, and able to work independently with minimal supervision.
• Positive, solution-oriented attitude with strong customer focus.

By submitting your personal data to Emtel MFS Co. Ltd, you acknowledge having read and consented to Emtel’s MFS Co. Ltd Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate