Join the Emtel family

The Senior Solutions Architect will be responsible for designing, delivering, and supporting end-to-end enterprise network and cybersecurity solutions.

Main Duties and Responsibilities:

• Design, architect, and deliver enterprise networking, cybersecurity, and infrastructure solutions aligned with customer requirements.
• Prepare Bills of Materials (BoMs), solution designs, and comprehensive technical proposals.
• Lead or support Request for Proposal (RFP), Request for Quotation (RFQ), and customer engagement activities.
• Implement, configure, test, and commission solutions while ensuring complete technical documentation and knowledge transfer.
• Provide post-sales technical support, incident management, troubleshooting, root cause analysis, and resolution.
• Develop and maintain strong customer relationships, acting as a trusted technical advisor throughout the solution lifecycle.
• Collaborate with Sales and Marketing teams to support business development initiatives, solution positioning, and customer presentations.

Required Qualifications and Experience:

• Bachelor’s degree in information technology, Engineering, Computer Science, or a related field.
• CCNP certification or an equivalent professional networking certification.
• Minimum of five (5) years' experience in enterprise networking and cybersecurity solutions.
• Hands-on experience with leading technologies such as Cisco, Fortinet, Sophos, and/or Palo Alto Networks.
• Valid driving license.

Required Skills and Aptitudes:

• Strong technical expertise in networking, cybersecurity, and enterprise infrastructure solutions.
• Ability to manage the complete solution lifecycle from design to support.
• Excellent customer engagement, presentation, and communication skills.
• Strong analytical thinking and structured problem-solving abilities.
• Adaptability and versatility across pre-sales, project delivery, and support functions.
• High level of ownership, accountability, and commitment to quality.
• Strong teamwork, collaboration, and stakeholder management skills.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

The CVM Assistant will support the Customer Value Management (CVM) team in the design and execution of targeted, segmented campaigns aimed at improving customer loyalty, enhancing customer retention, and supporting the Product team's achievement of key business objectives and KPIs.

Main Duties and Responsibilities

• Support the implementation of customer retention campaigns within the campaign management platform, based on predefined business rules and segmentation criteria.
• Conduct outbound upselling campaigns and customer surveys via telecalling for both Mobile and Home customers, and prepare campaign summary reports.
• Follow up with customers on outstanding mobile and home internet bills, providing guidance and assistance to facilitate timely payments.
• Manage the follow-up and resolution of cases escalated to the CVM team through CRM and iCRM systems.
• Conduct welcome calls to newly acquired customers to ensure a positive onboarding experience.
• Address customer queries and resolve complaints during outbound interactions, ensuring a high standard of customer service.
• Perform any other related duties assigned by the Head of Product.

Required Qualifications and Experience

• Higher School Certificate (HSC) or equivalent qualification.
• Basic understanding of the telecommunications industry and customer relationship management principles.
• Previous experience in customer service, telesales, telemarketing, or customer retention would be an advantage.

Required Skills and Aptitudes

• Excellent communication and customer relationship management skills.
• Dynamic, proactive, and customer-focused with a positive attitude.
• Creative thinker with the ability to identify opportunities to enhance customer engagement.
• Self-motivated with the ability to work independently as well as collaboratively within a team.
• Ability to work effectively under pressure and meet deadlines.
• Strong organisational and time management skills.
• Good analytical, reporting, and computer literacy skills.
• Strong attention to detail and problem-solving abilities.

Recruitment Privacy Notice

By submitting your personal data to Emtel Ltd, you acknowledge that you have read and consented to Emtel's Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel's Privacy Policy (https://www.emtel.com/privacy-policy).

Important Notice

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for motivated and customer-focused Digital Payment Representatives to join our Fintech team. In this role, you will be responsible for promoting, selling, and supporting Emtel's digital payment solutions, driving customer adoption, and delivering an exceptional customer experience.

Main Duties and Responsibilities

• Promote and sell Emtel's digital payment products (blink) and services to individuals and merchants.
• Identify new business opportunities and actively acquire new customers through field visits, prospecting, and referrals.
• Educate customers on the features, benefits, and secure use of Emtel's digital payment solutions.
• Assist customers with account registration, onboarding, and activation of digital payment services.
• Build and maintain strong relationships with customers and merchants to encourage continued usage and long-term engagement.
• Conduct product demonstrations and guide customers through digital payment transactions and value-added services.
• Address customer enquiries and resolve issues promptly, or escalate them to the relevant teams when required.
• Participate in promotional campaigns, roadshows, community events, and other marketing initiatives.

Required Qualifications and Experience

• Higher School Certificate (HSC) or equivalent.
• Previous experience in sales, customer service, banking, telecommunications, fintech, or retail will be an advantage.
• Experience in promoting digital financial services or payment solutions is desirable.

Required Skills and Aptitudes

• Excellent communication and interpersonal skills in English and French.
• Customer-centric mindset with the ability to build trust and credibility.
• Good understanding of digital payment solutions and mobile financial services.
• Comfortable using mobile applications, CRM systems, and digital tools.
• Ability to work independently and achieve targets in a fast-paced environment.

Recruitment Privacy Notice

By submitting your personal data to Emtel Ltd, you acknowledge that you have read and consented to Emtel's Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel's Privacy Policy (https://www.emtel.com/privacy-policy).

Important Notice

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for enthusiastic and customer-focused Sales Promoters – Showroom to join our Retail team on an 11-month contract. The successful candidate will play a key role in delivering an exceptional customer experience while promoting Emtel's products and services.

Main Duties and Responsibilities

• Welcome customers to the showroom and provide professional assistance with their enquiries.
• Promote and sell Emtel's products and services, ensuring customers receive solutions that best meet their needs.
• Contribute to achieving sales targets for Airbox 5G/4G devices, mobile devices, and prepaid connections.
• Deliver a high standard of customer service and create a positive experience for every customer.
• Explain product features, benefits, offers, and promotions clearly and accurately.
• Work collaboratively with colleagues to achieve team objectives and maintain a positive team spirit.
• Maintain a professional appearance by adhering to the company's uniform and grooming standards.
• Demonstrate punctuality, regular attendance, and a strong commitment to service excellence.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC) or equivalent qualification.
• Previous experience in retail sales, customer service, or the telecommunications industry will be an advantage.
• Experience in a customer-facing environment is desirable.

Required Skills and Aptitudes

• Excellent communication and interpersonal skills in both English and French.
• Strong customer service and sales skills.
• Target-driven with the ability to build rapport and influence customers.
• Positive attitude with excellent teamwork and collaboration skills.
• Basic computer literacy.
• Professional appearance and a customer-focused mindset.

Recruitment Privacy Notice

By submitting your personal data to Emtel Ltd, you acknowledge that you have read and consented to Emtel's Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel's Privacy Policy (https://www.emtel.com/privacy-policy).

Important Notice

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are seeking a Direct Sales Executive to promote and sell our Home Internet services across Mauritius. The role involves door-to-door prospecting and cold calling in residential areas, including houses, private compounds, and apartments.

Main Duties and Responsibilities

• Promote and sell Home Internet services within assigned regions to achieve monthly sales targets.
• Identify and develop new residential prospects through cold calling and direct field interventions.
• Meet a minimum of eight (8) customers per day, including at least six (6) new prospects.
• Ensure proper customer profiling and clearly explain service features, recommendations, and procedures.
• Ensure customers understand the service, its specificities, and all procedures relating to Direct Debit, Security Deposit, billing, emails, payments, and customer support.
• Ensure accurate completion, collection, and submission of all legal and sales documentation.
• Submit completed sales orders to Sales Administration within the set deadlines.
• Master all sales and after-sales processes related to Home Internet services.
• Manage complaints professionally, in line with company processes and within established timelines.
• Coordinate with Customer Service and Credit Control teams to ensure timely issue resolution and payment settlements.
• Provide market intelligence and business insights (BI) to support process improvements and offer enhancements.
• Participate in roadshows, commercial events, and other marketing activities as required.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC).
• Candidates with a School Certificate (SC) and at least three (3) years of sales experience may also be considered.
• A valid driving licence and access to a motor vehicle are mandatory.

Required Skills and Aptitudes

• Good communication skills in both French and English.
• Proficiency in using CRM software and other sales productivity tools.
• Willingness to travel within the assigned region as required.
• Effective time management and planning skills.
• Strong analytical and problem-solving abilities.

Recruitment Privacy Notice

By submitting your personal data to Emtel Ltd, you acknowledge that you have read and consented to Emtel's Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel's Privacy Policy (https://www.emtel.com/privacy-policy).

Important Notice

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for customer-oriented Marketing Support Assistants to join the Marketing Department on a six (6) month fixed-term contract. The successful candidates will support customer engagement initiatives by conducting outbound calls, promoting SIM replacement campaigns, and ensuring customers receive clear and accurate information about Emtel's services.

Main Duties and Responsibilities

• Conduct outbound calls to customers using 3G SIM cards to communicate the SIM replacement programme.
• Clearly explain the benefits of upgrading to a new SIM card and guide customers through the replacement process.
• Encourage customers to visit the nearest Emtel showroom for SIM replacement and provide relevant information where required.
• Accurately record customer interactions, feedback, and follow-up actions in the designated systems.
• Ensure customer information is updated and maintained in accordance with company procedures.
• Respond professionally to customer enquiries and escalate complex issues to the appropriate teams when necessary.
• Support additional tele-calling campaigns, customer outreach initiatives, and other marketing activities as assigned.
• Assist the Marketing Department with campaign execution and administrative tasks as required.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC) or equivalent qualification.
• Basic understanding of the telecommunications industry and customer relationship management principles.
• Previous experience in customer service, telesales, telemarketing, or customer retention would be an advantage.

Required Skills and Aptitudes

• Excellent verbal communication skills in both English and French.
• Strong interpersonal and customer service skills.
• Good telephone etiquette with the ability to communicate confidently and professionally.
• Basic computer literacy and proficiency in Microsoft Office applications.
• Ability to accurately record customer information and maintain strong attention to detail.
• Well-organised with good time management skills.
• Positive attitude and ability to work both independently and as part of a team.

Recruitment Privacy Notice

By submitting your personal data to Emtel Ltd, you acknowledge that you have read and consented to Emtel's Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel's Privacy Policy (https://www.emtel.com/privacy-policy).

Important Notice

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

We are looking for Customer Service Assistants who will be the first point of contact for customers visiting our showrooms. The Customer Service Assistants will be responsible for creating a welcoming and professional first impression, providing accurate information on products and services, and supporting sales activities in line with company objectives. The role requires a customer-focused mindset, strong communication skills, and the ability to perform effectively in a fast-paced, target-driven environment.

Main Duties and Responsibilities

• Act as the first point of contact for customers entering the showroom, ensuring a warm and professional welcome.
• Understand customer needs and provide clear, accurate, and up-to-date information on products and services.
• Demonstrate strong product and service knowledge to assist customers and support sales effectively.
• Deliver a high standard of customer service to ensure a positive customer experience and satisfaction.
• Support sales activities and contribute to achieving sales targets.
• Handle customer queries, concerns, and complaints in a professional and solution-oriented manner.
• Monitor the availability, accuracy, and presentation of brochures, price lists, and other customer-facing materials.
• Ensure showroom standards, service visibility, and brand presentation are maintained at all times.
• Adhere strictly to company policies, procedures, and work instructions relating to stock control, sales and after-sales services, cash handling, and cash office duties.
• Support both planned and unplanned sales promotions and showroom activities.
• Actively demonstrate awareness of and alignment with the company's mission, values, and objectives.

Required Qualifications and Experience

• Minimum Higher School Certificate (HSC) or equivalent qualification.
• Candidates with a School Certificate (SC) and relevant experience in customer service or sales may also be considered.
• At least two (2) years of experience in a customer-facing role, preferably in retail, showroom, or sales environments.

Required Skills and Aptitudes

• Excellent verbal communication skills in both French and English.
• Confident, presentable, and customer-focused.
• Sales-minded, motivated, and target-oriented.
• Ability to handle challenging customer situations calmly and professionally.
• Team player with a proactive and supportive approach.
• Ability to work under pressure in a fast-paced and dynamic environment.
• Strong attention to detail and commitment to service excellence.
• Positive, energetic, and a "can-do" attitude.

Recruitment Privacy Notice

By submitting your personal data to Emtel Ltd, you acknowledge that you have read and consented to Emtel's Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel's Privacy Policy (https://www.emtel.com/privacy-policy).

Important Notice

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

The Senior Solutions Architect will be responsible for designing, delivering, and supporting end-to end enterprise network and cybersecurity solutions.

Main Duties and Responsibilities

• Design, architect, and deliver enterprise networking, cybersecurity, and infrastructure solutions aligned with customer requirements.
• Prepare Bills of Materials (BoMs), solution designs, and comprehensive technical proposals.
• Lead or support Request for Proposal (RFP), Request for Quotation (RFQ), and customer engagement activities.
• Implement, configure, test, and commission solutions while ensuring complete technical documentation and knowledge transfer.
• Provide post-sales technical support, incident management, troubleshooting, root cause analysis, and resolution.
• Develop and maintain strong customer relationships, acting as a trusted technical advisor throughout the solution lifecycle.
• Collaborate with Sales and Marketing teams to support business development initiatives, solution positioning, and customer presentations.

Required Qualifications and Experience

• Bachelor’s degree in Information Technology, Engineering, Computer Science, or a related field.
• CCNP certification or an equivalent professional networking certification.
• Minimum of five (5) years’ experience in enterprise networking and cybersecurity solutions.
• Hands-on experience with leading technologies such as Cisco, Fortinet, Sophos, and/or Palo Alto Networks.
• Valid driving licence.

Required Skills and Aptitudes

• Strong technical expertise in networking, cybersecurity, and enterprise infrastructure solutions.
• Ability to manage the complete solution lifecycle from design to support.
• Excellent customer engagement, presentation, and communication skills.
• Strong analytical thinking and structured problem-solving abilities.
• Adaptability and versatility across pre-sales, project delivery, and support functions.
• High level of ownership, accountability, and commitment to quality.
• Strong teamwork, collaboration, and stakeholder management skills.
• Ability to work independently and effectively manage multiple priorities in a dynamic environment.

Recruitment Privacy Notice

By submitting your personal data to Emtel Ltd, you acknowledge that you have read and consented to Emtel's Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel's Privacy Policy (https://www.emtel.com/privacy-policy).

Important Notice

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.

The Trainee – Supply Chain will support the Procurement team in ensuring the timely, cost-effective, and compliant acquisition of goods and services for Emtel Ltd and its subsidiaries. The role provides exposure to end-to-end procurement operations, including sourcing, supplier management, contract administration, logistics coordination, warehouse support, and process improvement initiatives.

Main Duties and Responsibilities

• Assist in the end-to-end procurement process, including purchase requisitions, purchase orders, and supplier follow-up.
• Support the administration of Requests for Proposal (RFPs), Requests for Quotation (RFQs), and other sourcing activities, including vendor communication and proposal evaluation.
• Monitor supplier performance and compliance with contractual terms and procurement policies.
• Review and follow up on outstanding purchase orders to ensure timely delivery.
• Assist with logistics coordination, customs clearance, and warehouse-related procurement matters as required.
• Maintain accurate procurement records and documentation.
• Contribute to process improvements that enhance procurement efficiency and service delivery.
• Build positive relationships with internal stakeholders and provide responsive procurement support.
• Perform any other duties related to the role as assigned.

Required Qualifications and Experience

• Diploma in Supply Chain Management, Procurement, Logistics, Finance, Business Administration, or a related field.
• Up to one (1) year of relevant work experience or internship experience will be an advantage.
• Fresh graduates with a strong interest in procurement and supply chain are encouraged to apply.

Required Skills and Aptitudes

• Good analytical, organisational, and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong communication and interpersonal skills.
• Attention to detail and the ability to manage multiple tasks effectively.
• Positive attitude, customer-focused mindset, and ability to work effectively as part of a team.

Recruitment Privacy Notice

By submitting your personal data to Emtel Ltd, you acknowledge that you have read and consented to Emtel's Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice), which is subject to Emtel's Privacy Policy (https://www.emtel.com/privacy-policy).

Important Notice

Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.